Securus provides prisons with new revenues to fight crime

Throughout the United States, prisons are under constant budgetary pressure and are always encouraged to be as self-sufficient as possible. While many critics decry the high rates that prisoners often pay for phone calls, much of these exorbitant costs can be explained by the fact that prisons are often required to generate revenues in any way possible.


Companies like Securus Technologies play an important part in generating crucial revenues from prison phone systems. This money is used to keep prisons adequately staffed and to aid directly in the investigation of crimes and maintain the phone systems themselves as crime free forms of communication.


In the state of Louisiana, Securus provides an average of 71 percent of all revenues it collects from inmate calling to the facilities themselves. It has done this while managing to keep the average cost of a phone call in the state to just $0.15 per minute, a rate low enough so that almost any inmate can stay in nearly constant contact with his loved ones.


Still, some critics claim that the rates that inmates pay for phone calls should match those that are paid in the free market. However, wardens and administrators warn that such expectations are not realistic. The phone systems within prisons need to be kept secure. This entails the monitoring of all conversations to ensure that the system is not being abused for criminal purposes or to violate the rules of the institution. Such services require manpower and technology, things that suck valuable resources away from other tasks that prison staff must carry out.


For this reason many wardens have advised their critics, should they succeed in forcing market rates upon prison phone systems, they will have no choice but to remove the phones entirely, leaving inmates and their families no way to communicate with one another.


Securus Technologies’ Commitment towards Offering Secure Technology Solutions

Securus Technologies is a leader in the provision of technology solutions regarding criminal and civil justice for corrections, public safety, monitoring, and investigation. The company published numerous customer reviews on the use of technology to prevent and solve various forms of crimes. According to PRNewswire, the comments included email communications and formal letters from jail and prison officials across the United States. The jail and prison officials are those tasked with increasing the safety of the incarceration environment, and preventing and solving crimes.


The CEO of the company, Mr. Rick Smith, said that the firm averagely develops a new product once a week which aims at helping corrections and law enforcement officials to fight crimes. The chairman further stated that they focus on protecting and serving the society, parolees, inmates, and their families.


Rick further said that the company receives many emails and letters in line with the products and services they offer. For instance, one customer expressed gratitude following the use of information from the customer’s phone by Securus to secure a search warrant that led to the arrest of a corrupt staff member who introduced contraband to a jail facility. Another comment said that the customers pride themselves in the company’s vision for improving the posture of jail security. Others noted that the investigative techniques are efficient in enabling the staff to carry out investigations following potential security breaches and harassment complaints.


Securus Technologies serves many corrections, law enforcement and public safety agencies, and inmates throughout North America. The firm has headquarters in Dallas, Texas. The company dedicates itself in the provision of incident management, emergency response, investigation, communication, inmate self-service, and public information among other services.


Securus Technologies’ cutting edge solutions advocate for modernization of incarceration and improvement of public safety. Many companies rely on them for secure and straightforward technologies that are easy to use and access. The firm aims at maintaining remarkable customer service to all.


How Securus Technologies Protects Mobile Device Use in Our Correctional Facilities

Securus Technologies is a very interesting technology company that specializes in providing high tech security technology for prisons. The company was founded in the early 2000’s and since then has grown leaps and bounds to offer technology services to correctional facilities, prisons and to governing bodies alike.


In fact, Securus Technologies is known to have contracts with over 2,000 instititions across North America. The company continues to grow and expand its suite of tech tools each day. The company’s CEO stated that each week Securus Technologies is inventing or expanding on a new technology or a new addition to its current platforms.


Among other things Securus offers a technology that can track and locate illegal cell phones inside prisons. These cell phones are contraband, which puts them on the same level as sneaking in drugs, alcohol or other illegal activity. Securus Technologies can find and locate these phones remotely and even record the conversations happening on them to determine where the cell phone came from and what was the intent of using it.


In addition, Securus Technologies can actually turn off the capability for cell phones to connect to wireless internet. This capability makes sure that inmates are unable to access the internet. This capability could cause a lot of damage within just a few moment of gaining wireless internet access.


Clients of Securus Technologies recently provided testimonials that proved the extend of what the company has provided them. One testimonial said that for over a decade they have used Securus and not only have they been pleased with the services, but that they place a great amount of value on the fact that Securus has continually been an innovator in its vertical. In addition, the company has provided correctional institutions with the opportunity to do things such as arrest corrupt employees and monitor inmates that were generally up to malicious activities being carried out via phone.


Securus Technologies Outshines More Than 2,300 Nominees for the Stevie Awards

Securus Technologies, Inc. was named the recipient of the Gold Stevie Award for excelling in customer service provision. This company specializes in the delivery of technology solutions aimed at enhancing investigations, public safety, and monitoring the day-to-day activities of the prisons.


About Stevie Awards


Stevie Awards is a brainchild of Michael Gallagher. He launched these prestigious honors to honor corporate professionals who have excelled in various fields of business. This company is responsible for organizing some of the most famous local and international business awards. Stevie Awards are bestowed in seven programs, including the Stevie Awards for Great Employers, Asia-Pacific Stevie Awards, the American Business Awards, and the Stevie Awards for Sales & Customer Service. This organization is a global entity that receives over 1000 entries from more than 60 countries.


Securus Technologies wins the Stevie Awards


Securus Technologies was named the finalist after accruing more points than the rest of the award nominees. Over 2,300 nominations were made by different organizations in various industries. The entries considered for customer service were 61 and were evaluated in three categories. These groups include Consulting Practice of the Year, Contact Center of the Year, and Award for Innovation in Customer Service. Additionally, there were more than 53 categories for sales and business developments. A panel of 75 members chose the winners of the award in February 2017.


Vice President Danny de Hoyos, who received the award on behalf of Securus, gave a vote of thanks and acknowledged the Stevie Awards for recognizing their efforts in customer service. He also added that his company is committed to developing products and solutions that are meant to help its clients. The presiding judges also congratulated Securus Technologies for leading in service provision, improving their customer survey results, and having a dedicated workforce.



Securus issues tech challenge to GTL, wins by default

Recently, prison communications leader Securus Technologies issued a challenge to long time foe GTL. Securus offered to face off the companies’ respective video visitation technologies. The contest was to be judged by a trusted third party. GTL declined to participate. Securus views this as the ultimate vindication of their video visitation product and a tacit admission on the part of GTL that their technologies cannot compete on a level playing field with those of Securus. Thus, Securus maintains its position as the unquestioned leader in the inmate communications industry.



Game-changing technology serves multiple customer groups


There’s no question that Securus’ video visitation systems have been a tremendous benefit to the inmates and family members who have been able to access them. Catching on like a contagion, the system has been installed in a huge number of U.S. prisons, mostly driven by popular demand. The cost savings to inmates and their families are huge due to the low cost of VoIP-based phone calls as well as the burden of having to come to the prison for in-person visits being lifted.


But there have also been great benefits for the guards and administrators at the prisons where the systems have been installed. The fully integrated suite of investigatory solutions make things like detecting unauthorized parties or communication almost completely automated. Many serious security threats, such as incarcerated gang members communicating with others in the gang on the outside, have been drastically reduced due to the system’s astounding capabilities.


Video visitation and VoIP telephony generally have made detecting and monitoring conversations involving criminal activity a nearly completely automated process. Through the use of artificial intelligence, voice recognition and other biometric techniques, Securus is offering products which can make prisons safer than many would have dreamed possible, even a decade ago.

Texas Better Business Bureau Recognizes Securus Technologies With A+ Rating and Accreditation

The Better Business Bureau (BBB) has recognized another company yet again for complying with their strict accreditation standards. Just last May, Securus Technologies received an A+ rating and accreditation from the BBB, a prestigious business institution that accredits businesses all over the world and allows consumers to find companies and brands that they can trust.


Securus Technologies is one of the most reputable providers of criminal and civil justice technologies. Their main focus is to provide quality services for public safety, investigation, monitoring, and corrections.


According to Danny De Hoyos, the company’s Senior VP of Operations, they have worked hand-in-hand with the BBB in Texas to achieve the A+ distinction they have received. In addition, the have also worked hard to attain formal accreditation which allows them to release credible information whether verbally, online, or in print form.


Securus Technologies is passionate and highly dedicated to providing the best customer service to their clients. In an effort to comply with and implement the BBB’s accreditation requirements, they created an in-house call center with over 200 call center representatives. This extension of their business allows them to accommodate around 25 million clients including their family members and friends.


Securus Technologies reps are trained to perform using the BBB’s standards as a guideline. They have been taught to build trust, advocate honesty, transparency, honor promises; and address disputes quickly and professionally. All of this is done while safeguarding the customer’s privacy and exercising integrity.


To date, the Securus call center has a 4.3 out of 5 satisfaction score. Calls average 11 seconds and have a 99% resolution rate. This goes to show the company’s dedication to their customers and their efforts to keep in line with the BBB’s standards.


According to de Hoyos, reaching the kind of accreditation status they have at the moment means that the BBB has successfully confirmed and verified that their company is the largest facility provider of full-spectrum solutions; having a team of over 1,300 representatives all over the country.


Investigator Pro Technology Secures Millions Of Inmate Calls

Securus Technologies Releases Investigator Pro

A recent PRN Newswire article highlighted the new investigative technology from Securus Technologies that secures inmate calls and protects the general public. Their innovative solution for correctional communication calling enables Securus to filter an inmates voice from any telephone outside of inmate calling facilities. This service will save customers thousands of dollars in resources as an attempt to assist law enforcement agencies in an investigation of an inmate. Securus Technologies is committed to the highest standard of customer service excellency and cost effective telephone features for inmates and their families.


Securus Technologies Inmate Services


Securus Technologies has teamed up with video giant Vimeo to bring inmates and their families video chat availability. This gives inmates the opportunity to talk to their family, loved ones, and legal counsel face-to-face. It also provides complete control over the monitor and volume by utilizing picture zooming in and out controls and volume adjusting features. Best of all, if you’re on an inmates visiting list you can use the video chat feature during visitation and you never have to leave home. Video chat capabilities now saves an inmates family time, traveling, and money.


Inmate Voicemail


Inmate voicemail features now gives thousands of inmates their own personalized calling feature from inside the correctional facility. They can receive and retrieve voicemail messages when they have access to their phone time.


Prepaid Services


Prepaid services are available to inmates and their families. It allows them to pay for features in advance including prepaid telephone credits. Eliminate the need to having to locate an authorized agent to purchase inmate services. Say goodbye to operator assisted calls that can be very expensive.


You’re invited to visit the Securus Technologies website for more details today.

Securus Video Visitation Christmas from Securus Technologies on Vimeo.

Video Visitation Improvements From Inmate Communication Tech Company Affect All

The growth in the use of video visitation in corrections facilities has seen this become one of the best known ways of inmates interacting with those who are still free. Securus Technologies has been working with many of the top law enforcement agencies in North America; the THREADS platform has been in place for a number of years, but has now been given a major, patented update that pushes Securus to a new position amongst those of use who live and work in the corrections industry.

THREADS 3.1 has been a game changer for many of us who are looking for the best ways of making sure the highest quality of video and audio is available for the use of both inmates and investigators. I believe one of the major bonuses offered by the THREADS 3.1 platform is the opportunity to monitor inmate communication they interact with other individuals inside the jail and their visitors. Within the prison community the chance to monitor the communications of inmates is something I believe can have a big impact on halting forthcoming crimes planned from within the walls of a jail.

I believe the chance to monitor the communications of individuals is important for officers within an institution, and the investigators who may be called in to solve any crime. Securus has been working to make sure each and every aspect of the new THREADS 3.1 platform is as user friendly as possible, which means any investigator should have the ability to look back over various interactions of inmates being investigated. The ability to integrate the video visitation platform with inmate phone calls software and others within the THREADS software means interactions can be printed or compared to other interactions an inmate is taking part in.

Securus Technologies Makes Video Visitation a Reality For Families

Securus Technologies is a company that is growing. This company has hundreds of law enforcement products, and one the most innovative creations of the software for video visitation. I have become a fan of this company because it has given me access to friends that have been behind bars. I like the concept because I never wanted to actually go to a prison to visit anyone. Also inmate phone calls, though great through Securus thanks to their amazing customer service team, are not as personable as video. I thought that this was a much better concept. 

Personally, I believe that at home video visitation is long overdue. I know that the video systems are not in all prisons, but these type of systems should be. I have enjoyed being in a state where I have access to visiting my incarcerated friends this way.

I believe that the importance of this is greatly underestimated because many people don’t consider what inmates are going through once they are in. There are many criminals that have been taken off of the street, but there are some that are actually innocent. There are people that are locked up and they are still trying to fight their cases. It is going to be good for these people to have some type of support system on the outside. And either way, the family’s of the imprisoned person suffer without the benefits of good inmate communication. That is why video conferencing systems are so important.

Securus is not the first company that I have heard of that has utilize this type of software for inmate communication, but it may be one of the top leaders for the prison systems. Don’t just take my word for it though, check out their reviews here:

Right now there are limited states that have this type of video conferencing available, but I believe this technology is the way the prison visitation is going. 

I believe that lots of prisons are going to try to implement this because it will cut down on the number of people that are coming to prison to visit. This can actually save money in the long run because he cut down on the number of guards that have to be available to facilitate the visitation process. This is one of the ways to cut the operational costs. There is always a lot of talk about the costs that are associated with housing inmates. Few people take the time to look at the operating costs of facilitating visitations. In my opinion, video visitation between families throughout conferencing may be one of the best concept for the government system as a whole. It is convenient and a lot more cost effective.